Help Center

FREQUENTLY ASKED QUESTIONS (FAQs) AND ANSWERS

Shipping and Return

Do you ship worldwide?

When will I receive my oder?

How can I track my order?

I haven't received my order What should I do?

Where is my order coming from?

Where are you based in?

What happens to unclaimed orders?

Do I have to pay any import fees?

I haven't received the package, but the tracking said it did. Why?

Can I ship the product to someone else?

Return Policy

Can I return a product?

How do I return a product?

Who pays for the return?

Can I exchange an Item?

Late return?

What carrier should I use to return an item?

What's your privacy policy?

Payments

How can I pay for my order?

What should I do if my credit card or debit card doesn't go through?

Do I get a guarantee for my order?

Can I cancel my product?

My credit card was charged but I haven't received an order confirmation. Why?

How do I receive a refund?

Why was my order cancelled?